Support

scrolly is published by 312.dev LLC.

scrolly is a private feed for small groups of friends, where they share the videos, songs and links worth showing each other. Groups are invite-only, but anyone can try the app on iPhone or Android while it is in testing: the links are on the homepage. If something is wrong, broken, or unpleasant, write to us. A person reads it.

Writing from inside the app

Settings, then Help & support, opens a message already addressed to us with your app version, build number and phone model filled in, which saves us asking. Before it opens we ask whether to include a diagnostics log: a few hundred lines of what the app did, with sign-in tokens, email addresses, links to other people's sites and anything you typed stripped out of it. On an iPhone saying yes attaches it to the message. On Android your mail app opens on its own so you can get back to scrolly afterwards, and the log is attached there too where your version of the app can manage it; on older ones that route cannot carry a file, so saying yes puts the log on your clipboard and the message tells you where to paste it. “View diagnostics” shows you the whole thing first either way, and “Copy diagnostics” is there for a message you are writing somewhere else. If you are testing a beta on an iPhone through TestFlight you can also take a screenshot and use Share Beta Feedback, which reaches us the same way.

Reporting a scrolly or a comment

Everything posted in scrolly can be reported. A report goes to the host of your group, who can see what it names, delete it, and remove the member who posted it. You pick a reason (harassment, sexual content, violence, hate, spam, or something else) and can add a note.

Groups are private and rarely bigger than a dozen people, so the person who invited you is also the person who moderates. That is on purpose. The host knows everyone involved, can act in minutes, and nothing sits waiting in a queue somewhere.

If the host is the problem, or the host is not acting, email us. We can remove content and accounts ourselves, and we will.

Blocking someone

You can block any member of your group. A block works in both directions immediately: their scrollies, comments and reactions disappear from your app, yours disappear from theirs, and neither of you gets notifications about the other. The person you blocked is not told. Nobody is removed from the group by a block, and you can undo it at any time.

Other things people write in about

• Deleting your account, which has its own page.
• Being unable to sign in, or losing access to the email address you signed up with.
• A legal complaint about something posted in a group.
• A copyright complaint, which goes to our copyright agent: the copyright page has the address and what a notice has to say.
• A question about what we store, which the privacy policy should answer first.